Call Center Customer Service Representative

Call Center Customer Service Representative

We are looking for a Call Center Representative who will be the representative between our company and its present and future customers. The selected applicant will callable to accept proprietorship for convincingly resolving customer issues, criticism and inquiries. keeping customer contentment at the core of every decision and behavior.

Responsibilities:

Timely manage a huge number of incoming and outgoing calls.

Recognizing customer’s needs, check every issue, elucidate facts and come up with solutions or alternatives.

Selection of topics according to provided communication scripts

Maintain records of all conversations in call center’ database in an intelligible manner.

Point out the needs and requirements by incorporation with the customers.

Regularly attend informative conferences to enhance knowledge and performance levels.

Improve organization position by taking up ownership for achieving new and various requests, and exploring opportunities to add value to job accomplishments.

Qualifications

High school diploma

Preferred Skills/Experience

Telephone skills

Data entry skills

Attention to detail

Active listening skills

Documentation skills

Problem solving skills

Friendly and pleasant manner

Typing and word processing skills

Excellent verbal communication skills

1-2 years of call center representative experience