Director, Client Management – PBM

Director, Client Management – PBM

We are looking for Director Client Management services. He will be responsible for leading and supporting the multiple activities of internal departments to deliver the best result to our clients. He will perform as Manager of the account facing team responsible for ensuring compliance with the client’s contract, Medicare Part D compliance, relationship development and client’s satisfaction. He will be responsible for client retention and revenue growth. He will be responsible for the deployment, coaching and HR related functions specific to manage teams. This post requires a determinant individual with strong leadership skills, comprehensive knowledge of the PBM environment, broader healthcare system and government contracting.

Primary Responsibilities:

Manage and assign government account and team account with a focus on client trend management, strategic plan development, execution, multi-client relationships, manage staff, both direct and indirect.

Suggest expert advice and analysis of proposed Federal / State legislation that may impact the pharmacy benefit.

Complete client contract renewal activities with the primary goals to retain clients, obtaining multiple years agreement for improving profitability.

Enable to understand primary business objectives of the clients, developing/managing shared goals and demonstrating program value to the clients.

Knowledge of Rx product and services offers can articulate the operational, clinical and financial values of designed programs to the multiple stakeholders with the goal of deploying new programs and services.

Lead the team by preparing and presenting regular client performance, reviews formal presentations to the board, board committees and public agencies workgroups. Related topics may include identification of cost drivers, recommendations for cost savings, opportunities utilization, cost reports and Rx industry news.

Lead the team in organizing and conducting quarterly business reviews client base on the client requested agenda.

Prefer to conduct regular on-site client meetings, appropriate review of team performance, client benefits, drug utilization and trend management strategies. Respond to all electronic, phones, facsimile or letter inquiries from the client’s staff within 24-hours of receipt / 2-hours for urgent inquiries.

Obtain a complete understanding of client contract terms including the reporting of performance, guarantees and managing service improvements. Make sure that all assigned contracts are monitored and reported as stated in terms.

Document all client-related activities as directed in the approved document or application.

Manage and mentor account management team members. Specific topics may include the creation and delivery of client presentations, up-sell techniques, implementation activities and daily client interaction.

Design strategies for staff development and retention.

Participate in recruitment activities for prospective team members.

Establish multiple corporate relationships and participate in client sponsored events/charities as appropriate.

Stay abreast of industry trends, developments and demonstrate strong communication skills in presenting these to a client, a board of administration and key stakeholders.

Cultivate group growth through these relationships.

Demonstrate expertise in pharmacy benefit strategies and Rx clinical programs.

Provide leadership to client service team members in departmental and corporate initiatives.

Provide regular feedback to the management team regarding client metrics, client requirements and business development opportunities.

Exhibit compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Rx code of conduct, business ethics policies, procedures and policies applicable to the position.

Actively participates in Rx’s Compliance and ethics program, including attending annual compliance, ethics training, reporting suspected violations of the law or Rx’s policies and procedures

Constantly attends and actively participates in company meetings as requested.

Perform other duties assigned to meet corporate objectives.


Graduate Degree or equivalent work experience.

Preferred Skills/Experience

Advanced degree (e.g. MBA)

6+ years of strategic and consultative client management experience with senior-level executives at employer client accounts.

Enable to solve practical issues and deal with many variables in situations where only limited standardization exists.

Strong presentation, employee management, project implementation skills.

Awareness of the PBM industry, Medicare Part D, employer group waiver plan requirements.

Enable to handle and resolve complex client issues.

Understanding of pharmacy benefit strategies and pricing practices.

Demonstrate a high degree of client focus and attention to service.

Good negotiation skills